International transit: 5–12 business days, excluding customs clearance.
A tracking link is e-mailed/SMSed once your parcel is scanned by the carrier. Signature or OTP may be required on delivery. Undeliverable parcels are held for 7 days before being returned to origin.
Report visible damage or tampering to the courier immediately and to us within 48 hours with photos. We will arrange a free replacement or refund.
We are not liable for delays caused by force-majeure events (natural disasters, strikes, epidemics) or customs inspections.