Shipping & Delivery Policy

3.1 Serviceable Regions

  • India: All states and union territories except restricted military zones.
  • International: 40+ countries; live list shown at checkout.

3.2 Order Processing Times

  • Orders placed before 14:00 IST: dispatched the same business day.
  • Orders after 14:00 IST, weekends or public holidays: next business day.
  • Pre-order items ship on the advertised release date.

3.3 Shipping Options & Transit Times (India)

  • Standard Surface: 5–7 business days.
  • Expedited Air: 2–3 business days.
  • Same-Day Delivery (Bengaluru city limits): if ordered before 11:00 IST.

International transit: 5–12 business days, excluding customs clearance.

3.4 Rates & Duties

  • Domestic shipping is free for prepaid orders ≥ ₹999; else flat ₹79.
  • Cash-on-Delivery surcharge ₹50.
  • International shipping is weight-based; estimate displayed at checkout.
  • Import duties/taxes are the customer's responsibility unless stated "DDP".

3.5 Tracking & Delivery

A tracking link is e-mailed/SMSed once your parcel is scanned by the carrier. Signature or OTP may be required on delivery. Undeliverable parcels are held for 7 days before being returned to origin.

3.6 Loss, Damage, Delays

Report visible damage or tampering to the courier immediately and to us within 48 hours with photos. We will arrange a free replacement or refund.

We are not liable for delays caused by force-majeure events (natural disasters, strikes, epidemics) or customs inspections.